the unique challenges of the rural and community
hospital market as well as the flexible needs of private
practice start-ups. Your organization deserves the
robust services and expertise once reserved exclusively
for large hospitals. That's why Delta provides a range
of comprehensive, value-enhanced service plans. Critical
systems demand real-time remote management and OEM
trained Customer Service Engineers to identify, diagnose
and perform repairs with minimal interruption to your
workflow. All while protecting your bottom line.
We care about
what matters most to you – one reason Delta Medical
Systems has been a leading imaging equipment dealer for
35 years and counting.
Different Service Experience
brand is synonymous with quality. But not all service
partners are created equal. If you've had unsatisfactory
experiences in the past, wait until you discover the
Delta Medical Systems difference.
exclusively with the Siemens product family. We have no
conflicting alliances, so we make it a priority to
deliver a responsive, uncomplicated service experience.
Our high NPS (Net Promoter Score) tells you just how
satisfied and loyal our customers are. If you're ready
for a change, you've found it.
Delta-Siemens Partnership Benefit You?
We are an
Advanced Partner for Siemens Healthcare, the worldwide
pioneer in imaging systems. This gives us direct access
to the knowledge base, mission-critical technology and
support services responsible for keeping your operation
Local/regional engineers for fast response
hardware and software, our Siemens partnership affords
us the ultimate resources to assess your facility's
needs; offer business consulting, financial review and
cash flow analysis; and provide everything from field
services to full project management.
you receive world-class, Siemens-quality service with
the community-minded focus of a local provider.
When one of
your systems fails, response time must be measured in
minutes and hours, not days. You'll have direct access
to our world-class service teams for fast, reliable
support. Benefits include:
Preliminary phone diagnosis using remote
connection to certain equipment – can often prevent a
Adjustments and system check
Detailed documentation on all corrective
Local and regional factory-trained
Certified test equipment that adheres to
ISO 9001 standards of excellence
Primary engineer is first in line for
Secondary and tertiary engineers on
Unresolved issues escalate to service
manager/national technical manager/product development
Performance Service Plan Really Reduce Costs?
Yes – and
that's just the beginning. Your healthcare facility must
operate more efficiently than ever to ensure a healthy
bottom line. The industry's growing insistence on
service agreements is no coincidence. Proactively
maintaining your imaging equipment investment increases
profitability. Here are a few key reasons:
Easy path to mitigate risks
Extended equipment lifecycle reduces new
Service agreements are budget friendly
Technology updates that prevent
Let us show
you the ideal Delta Performance Service Plan for your
organization. You'll improve your ROI, and more
importantly, ensure dependable care for your patients.
Productivity Services (EPS)
features of your Performance Service Plan. Optimize
performance, streamline workflow, reinforce compliance
and potentially improve patient care while increasing
the return on your investment.
Program™ – Real-time remote monitoring of your
systems. Replace that unpredictable reactive repair
cycle with a proactive approach to boost system uptime
and your bottom line. Included TubeGuard coverage takes
the guesswork out of when a CT tube will fail – a costly
workflow disruption. Remote monitoring enables Delta
Medical Systems to predict tube failure.
Utilization Management™ – System usage reporting to
identify revenue opportunities. Using performance data
collected on daily operations, we send you a monthly
detailed overview so you can optimize your operations.
Protection – System-specific software customized to
protect against virus attacks. The application works in
the background to keep a silent but vigilant watch.
Updates are automatic, so no IT intervention is
peace of mind? Customize with a la carte service
coverage for extended hours coverage or off-peak hours.
allows for Preventive Maintenance (PMs) and
Modifications to be performed after hours.
Repair Coverage for down room situations
of your system simply cannot wait until contract hours,
this option allows for a Service Engineer to be
dispatched to the site to perform critical diagnoses and
repair at no additional cost.
Coverage Period (PCP) extension
extends your service agreement hours.
Any of the
above three options:
Provide optimum uptime and are budget
Improve your workflow and productivity; no
maintenance interruptions during peak
Prevent disruptions to patient service
Increase utilization simply by preventing
Potentially increase your revenue, with
more time available to scan patients
at a Glance
reduces response time for unscheduled service calls:
maximum system availability:
Parts/Parts Delivery/Order Time
We cover all
necessary spare parts (excluding consumables and special
components) and include preferred status for parts
delivery. Including Spare Parts under your service
contract protects you and your budget against unexpected
expenses. Benefits include:
Rapid delivery of OEM-approved spare parts
Glassware coverage for x-ray tube and
Protection for Flat Panel Detectors
Replacement parts have current revision
software and up to date hardware levels
Phone Support & Applications Support
direct access to specialist for fast diagnosis and
Preventative Maintenance, Safety and Quality Inspections
Preventative Maintenance is scheduled,
customer-oriented maintenance to ensure peak system
reliability, increase system longevity and avoid
downtime. Benefits include:
Control and adjustment of system
parameters to factory specifications
Verification of specified performance and
Exchange of wear-and-tear components
Lubrication and cleansing tasks
Supervision via remote diagnostics
Detailed documentation on the system's
and Quality Inspections help ensure that your
system is safe and fully compliant with the
manufacturer's or country's safety standards. Regular
inspections help to achieve consistent, high-quality
images that aid the physician in making a diagnosis
without the need for repeated exposures. Benefits
Tracking and scheduling of required tests
Mechanical and electrical safety
Selected country-specific tests (e.g.
Adjustments and verification of specified
Detailed documentation on inspection and
updates of software and mandatory hardware to ensure
that your system will remain on the cutting edge.
Quality and Safety Inspections as
Continuous monitoring of available updates
and system status
Delivery of Performance modifications,
safety modifications and refinement modifications
Detailed documentation on all updates
Service – Supported by Siemens
technology that links you to imaging system experts via
a high-speed network. Benefits include:
Online diagnostics, updating,
auto-reporting and repair
Required for guaranteed uptime performance
Obsolescence Protection with syngo® Evolve
Siemens' own syngo® Evolve, which delivers updates and
upgrades for both software and hardware. Get more life
out of your existing system without added capital
expense. Not available on all products.